New Class Registration Class: Assertive Communication for De-escalating a Crisis (M) Training Date: Aug 10, 2026 Class Time: Noon-2:00p.m. Pacific Time, LivestreamCourse Description: De-escalating potentially dangerous situations with assertive communication is the focus of this interactive workshop. This interactive workshop explores staff strategies for improving assertive communication skills to de-escalate client behavior. When leaders and staff in an organization actively commit to a safer environment, there are better outcomes for clients and safer working conditions for staff. At the same time, staff experience fewer injuries, higher job satisfaction, and greater retention. When clients are safer, staff are safer. ERROR - Please Note:Registration for this Training Class has closed because it is full or past the last registration date. However, it may be possible to complete your registration. Please call the Pro-ACT, Inc. office at 909-758-0322 for more information.