New Class Registration Class: Identify & Respond to the Reason for Assault (M) Training Date: Jan 30, 2026 Class Time - 8:30-10:30am Pacific Time, LivestreamCourse description: In response to threats of physical injury, staff who respond using effective crisis communication can reduce risk and increase safety of self and others. This interactive workshop explores staff responses to a clients underlying motive (i.e., fear, frustration, manipulation, or intimidation), and how individual identity, environmental setting, relational dynamics, and risk level influence how motives are expressed and interpreted. Using scenarios, participants will learn to adapt their crisis communication to meet client needs, in the moment. ERROR - Please Note:Registration for this Training Class has closed because it is full or past the last registration date. However, it may be possible to complete your registration. Please call the Pro-ACT, Inc. office at 909-758-0322 for more information.