The idea that thoughtful professionals communicate assertively sounds easy enough, but in the moment, at the time of a crisis, or under pressure it’s not so easy to manage. Have you or a colleagues ever said something and watched as the situation got worse? Pro-ACT offers some clear and straightforward strategies for communicating assertively, but practicing […]

On Sept. 1 at 11:00 a.m. Pacific Standard Time, the topic for discussion is Patience Pays: Strategies for Helping Staff Practice Patience. Join us online for a discussion and question-and-answer session intended to build practices in staff that will improve client care and reduce stress. To register, email info@proacttraining or call (909) 758-0322.

A good refresher training is relevant, engaging, informative and participative. Sounds easy! Or does it???  This Remote Roundtable will provide basic guidelines and formatting tips for organizing and delivering a Pro-ACT Refresher training that reviews Pro-ACT principles and addresses the relevant learning needs of employees. It’s our goal to make this easier for you! To […]