The idea that thoughtful professionals communicate assertively sounds easy enough, but in the moment, at the time of a crisis, or under pressure it’s not so easy to manage. Have you or a colleague ever said something and watched as the situation got worse? Pro-ACT offers some clear and straightforward strategies for communicating assertively, but practicing […]

Professionals in human service fields know that it’s important to care about everyone, equally. That’s why acknowledging biases feels wrong; it feels unprofessional. This Roundtable Discussion looks at bias differently, taking the position that we all have biases, and that identifying and managing our preconceptions, not denying them, is what allows us to be professionals. […]

Pro-ACT teaches Principles. Knowing and understanding the application of those Principles is what guides staff members in their assessment, decision-making, and intervention. The same is true when teaching Pro-ACT’s Principles of Restraint. In this Roundtable, learn ways to communicate Principles and instill in your staff the understanding they need while maintaining a safe and healthy […]