The idea that thoughtful professionals communicate assertively sounds easy enough, but in the moment, at the time of a crisis, or under pressure it’s not so easy to manage. Have you or a colleagues ever said something and watched as the situation got worse? Pro-ACT offers some clear and straightforward strategies for communicating assertively, but practicing […]

Ever wonder how Trauma-informed Care and Pro-ACT principles come together? This discussion will help you connect the dots between the two, illustrating the ways in which these two philosophies combine to create better, safer, and more respectful interactions between staff and clients. Learn how enhancing staff members understanding of their client's trauma histories can result […]