Workshops & Modules

This 4-hour workshop will provide participants with practical tools and strategies for improving cultural competence. The workshop begins by defining relevant terms and concepts including culture, cultural identity, intersectionality, and marginalization. Participants then learn strategies for deepening cultural understanding, developing self-awareness, enhancing communication and listening, strengthening empathy, demonstrating adaptability, and committing to learning. Through discussion, […]

This interactive workshop provides participants with insight into and opportunities to reflect on how an organizations Purpose and staff Professionalism impact client and staff safety. Participants will explore whether their organizations practices align with its stated Purpose and discuss how motivation, mood, and attitude influence workplace culture, risk, and safety outcomes. Through scenario-based activities and […]

This two-hour, interactive workshop explores staff strategies for improving assertive communication skills for us when the client is in the triggering event or escalation phase of the assault cycle.

This livestream workshop is designed to provide staff with practical tools to recognize and respond to general and specific indicators of client escalation. Participants will learn how to use knowledge of clients along with active and intentional observation to detect subtle changes in behavior and take precautions to reduce the risk of physical harm. This […]