Workshops & Modules

This 4-hour workshop will provide participants with practical tools and strategies for improving cultural competence. The workshop begins by defining relevant terms and concepts including culture, cultural identity, intersectionality, and marginalization. Participants then learn strategies for deepening cultural understanding, developing self-awareness, enhancing communication and listening, strengthening empathy, demonstrating adaptability, and committing to learning. Through discussion, […]

This two-hour, interactive workshop explores staff strategies for identifying the reason for a client's assaultive behavior and using crisis communication to respond.

Reducing the potential for crisis keeps everyone safer. This two-hour, interactive workshop presents clear, simple strategies for communicating assertively while minimizing the risk of continued escalation or physical reaction. These strategies can be used in any crisis situation and any environment.

This livestream workshop is designed to provide staff with practical tools to recognize and respond to general and specific indicators of client escalation. Participants will learn how to use knowledge of clients along with active and intentional observation to detect subtle changes in behavior and take precautions to reduce the risk of physical harm. This […]