Workshops & Modules

This interactive workshop explores the continuum of baseline behavior, self-regulation, self-control, and the fight or flight response and the role of a self-control plan in maintaining or regaining self-control for more effective crisis response. A wider zone of self-regulation/self-control better equips staff for effective crisis responses.  

This livestream workshop is designed to provide staff with practical tools to recognize and respond to general and specific indicators of client escalation. Participants will learn how to use knowledge of clients along with active and intentional observation to detect subtle changes in behavior and take precautions to reduce the risk of physical harm. This […]

In response to threats of physical injury, staff who respond using effective crisis communication can reduce risk and increase safety of self and others. This interactive workshop explores staff responses to a clients underlying motive (i.e., fear, frustration, manipulation, or intimidation), and how individual identity, environmental setting, relational dynamics, and risk level influence how motives are […]

This 4-hour workshop will provide participants with practical tools and strategies for improving cultural competence. The workshop begins by defining relevant terms and concepts including culture, cultural identity, intersectionality, and marginalization. Participants then learn strategies for deepening cultural understanding, developing self-awareness, enhancing communication and listening, strengthening empathy, demonstrating adaptability, and committing to learning. Through discussion, […]

The Assault Cycle is a predictable, 5-phase pattern of behavior that can help us understand how behavior progresses from baseline or typical behavior to threatened or attempted physical injury. This 2-hour, livestream, interactive workshop increases Understanding of the Assault Cycle delivering insight and strategies to prevent and de-escalate behavior and minimize the potential for threatened […]