Events

Client assault is never acceptable but it is also never without a reason. The key to responding safely and effectively is understanding the reason. This 2-hour, interactive workshop explains the four basic motivations for client assault and how staff can recognize them. Participants learn how to  adjust their communication and physical activity to identify and respond […]

Client trauma history should influence professional response. But what if we don’t know the history? This 2-hour workshop is designed to provide staff with practical client-centered, trauma-informed approaches for client interaction and response. Whether this is a long-term client relationship or a first-time interaction, participants will learn how to use active and intentional observation to […]

What you say and how you say it, matters! This 2-hour, interactive workshop presents clear, simple strategies for communicating in ways that consistently reduce the risk of escalation or physical reaction.  Applicable to any crisis situation and environment, using more effective verbal and nonverbal communication keeps everyone safer.