How do I get certificates for my employees?
The employees you train are certified by you (the In-service Instructor) in conjunction with your Agency, not by Pro-ACT. Inc. Therefore, certificates for your employees are created by you. Certificates should include: employee name, agency name, In-service Instructor name, certification and expiration date. Certificates may also indicate that they are non-transferable and valid for active employees only.
Where do I find the Participant Evaluations?
Evaluations are printed as the last page of the Participant’s Exercise Booklet.
Why are some words on the PowerPoint on top of each other?
When displayed in presentation mode, the words will be clear. When not in presentation mode, they appear jumbled because certain slides have multiple content pieces.
What is the password for the PowerPoint?
You do not need the PowerPoint password. Instead, you will access the PowerPoint presentation in “Read Only” mode.
Can I change and add information to the PowerPoint?
As copyrighted material, the Pro-ACT and Pro-ACT Restraint Certification PowerPoint presentations cannot be modified.
Can I receive CEUs after completing my In-service Instructor training?
No, CEUs must be requested before training is complete. CEUs are issued upon successful completion of the training.
Can I give CEUs to the employees I train?
To offer CEUs, your agency must have completed its own application and review process and be approved as a CEU provider. If your agency has successfully completed this process, you can offer CEUs in accordance with the approval. Your agency cannot use the Pro-ACT, Inc. approval to offer CEUs.
Can we accept employee certificates from other agencies?
The decision to acknowledge employee certification provided by an agency other than your own is completely up to the hiring agency. However, if you decide to accept certification provided by another agency, it is recommended that you confirm who provided the certification as well as the training date and the certification expiration date.
Is there a minimum number of people I can train in a single class?
No, there is no minimum. You can train as few as 1 person. However, regardless of the number of participants, training hours must meet the minimum requirement of 14 hours for Pro-ACT certification and 4 hours for Restraint certification.
Can I train for other agencies?
You can only train employees of the agency that employs you.
What do I do if my Sponsor changes?
You must complete a new In-service Instructor Agreement and have your new Sponsor sign on pages 2 and 4. Then email the new Agreement to firstname.lastname@example.org. A new Agreement can be downloaded and printed from the In-service Instructor menu.
What do I do if I’m not receiving emails from Pro-ACT?
If you are not receiving emails from Pro-ACT, it is probably for one of the three following reasons: 1) Email is being sent to your SPAM/Junk folder. Please check those folders for correspondence from Pro-ACT; 2) Your email is incorrect in our records. To check your email address, log into the Pro-ACT website and check the Primary and Secondary email addresses listed on the Instructor Info tab of your Instructor Profile; 3) Emails are being filtered out through a firewall system used by your employer. To find out if this is happening, contact your agency’s IT department and let them know that you would like to receive emails from “@proacttraining.com.”