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In response to threats of physical injury, staff who respond using effective crisis communication can reduce risk and increase safety of self and others. This interactive workshop explores staff responses to a clients underlying motive (i.e., fear, frustration, manipulation, or intimidation), and how individual identity, environmental setting, relational dynamics, and risk level influence how motives are […]

This 4-hour workshop will provide participants with practical tools and strategies for improving cultural competence. The workshop begins by defining relevant terms and concepts including culture, cultural identity, intersectionality, and marginalization. Participants then learn strategies for deepening cultural understanding, developing self-awareness, enhancing communication and listening, strengthening empathy, demonstrating adaptability, and committing to learning. Through discussion, […]

The Assault Cycle is a predictable, 5-phase pattern of behavior that can help us understand how behavior progresses from baseline or typical behavior to threatened or attempted physical injury. This 2-hour, livestream, interactive workshop increases Understanding of the Assault Cycle delivering insight and strategies to prevent and de-escalate behavior and minimize the potential for threatened […]

Active and intentional observation is critical to safety. This interactive workshop hones observational skills, better equipping staff to identify potential concerns, improve client support, and enhance overall safety in their work settings.

This two-hour, interactive workshop explores staff strategies for improving assertive communication skills for us when the client is in the triggering event or escalation phase of the assault cycle.