Live stream

This workshop is designed to address the challenge of escape and avoidance strategies used by clients to meet needs. These strategies are typically employed to evade or delay exposure to unpleasant situations. The workshop focuses on meeting client needs through the application of practical, evidence-based staff responses aimed at reducing or eliminating the reliance on […]

This two-hour, interactive workshop explores staff strategies for improving assertive communication skills for us when the client is in the triggering event or escalation phase of the assault cycle.

This interactive workshop equips supervisors in social services with practical tools for applying the Pro-ACT Principles in everyday staff supervision. Participants will explore how Pro-ACT Principle application can strengthen individual and team preparation, minimize client escalation and assault, and encourage staff self-assessment. Through scenarios and guided discussion, participants will explore creating supervisory spaces and practices […]

In response to threats of physical injury, staff who respond using effective crisis communication can reduce risk and increase safety of self and others. This interactive workshop explores staff responses to a clients underlying motive (i.e., fear, frustration, manipulation, or intimidation), and how individual identity, environmental setting, relational dynamics, and risk level influence how motives […]

This livestream workshop is designed to provide staff with practical tools to recognize and respond to general and specific indicators of client escalation. Participants will learn how to use knowledge of clients along with active and intentional observation to detect subtle changes in behavior and take precautions to reduce the risk of physical harm. This […]