Professional Assault Crisis Training
In this 3.5-hour workshop participants learn ways to avoid physical harm if there is a violent incident in their workplace. In response to the requirements of California Senate Bill 553, the workshop also explains employer responsibility for protecting employees from workplace violence and defines workplace violence, risk factors, and related terms in OSHA and Cal/OSHA.
OPTIONS 553 Training is a 1-day/6-hour In-service Instructor certification course that provides an overview of employer responsibilities for protecting employees from workplace violence; definitions of workplace violence, risk factors, and related terms in OSHA, Cal/OSHA, and California Senate Bill 553; and strategies for avoiding physical harm as well as opportunities for prospective In-service Instructors to […]
Client trauma history should influence professional response. But what if we don’t know the history? This 2-hour workshop is designed to provide staff with practical, client-centered, trauma-informed approaches for client interaction and response. Whether this is a long-term client relationship or a first-time interaction, participants will learn how to use active and intentional observation to […]
Do you have clients who actively avoid or try to get away from things that they find to be difficult or unpleasant? In this 4-hour workshop, participants will learn effective ways to respond to resistance or refusal and get clients to do things they do not want to do. Through scenarios, discussion, and practice, participants […]
What you say and how you say it, matters! This 2-hour, interactive workshop presents clear, simple strategies for communicating in ways that consistently reduce the risk of escalation or physical reaction. Applicable to any crisis situation and environment, using more effective verbal and nonverbal communication keeps everyone safer.